Present: Mayor Guthrie, Allt, Billings, Busuttil, Caron, Caton, Chew, Gibson, Goller, Klassen, O'Rourke, Richardson. Absent: Downer.
Mayor Guthrie called the meeting to order. (6:32 p.m.)
Councillor Gibson declared a conflict of interest regarding item 5.1 Alectra Convergent Development LP Battery Energy Storage Project Proposal, as his employer is involved other in battery storage projects.
Mayor Guthrie recognized the following Team Ontario Lacrosse champions:
Brayden McGarr
Nolan Battler
Gracin Jones
That the minutes of the open Council Meetings held November 1 and 22, 2022, be confirmed as recorded and without being read.
Councillor Gibson left the meeting.
Councillor Gibson rejoined the meeting.
Colleen Clack-Bush, Deputy Chief Administrative Officer, Public Services, introduced the item and spoke on the timing of the implementation of the proposed program.
The following delegate spoke on this item:
Shakiba Shayani, Co-chair of the Strategic Advisory Group, Downtown Guelph
That Pastor Kevin Coghill be added to the list of delegates.
Trevor Lee, Deputy Chief Administrative Officer, Corporate Services, provided opening remarks.
Stephen O'Brien, General Manager, City Clerk's Office/City Clerk, spoke to the vision, standards, and commitments included in the customer service strategy. He also provided closing remarks.
Stacey Hare, Program Manager, Customer Service and Customer Experience, explained how customer satisfaction is measured, outlined future milestones of the Service Simplified strategy, and presented an online tool for reporting issues across the city.
That the report titled Implementing Service Simplified: Guelph’s Customer Service Strategy - 2022-374, dated December 13, 2022, be received.
Councillor O'Rourke provided opening remarks.
That staff propose a tracking and measurement plan for priorities identified in the KPMG Service Rationalization Report and approved by Council on July 19, 2021 to the audit committee by Q2 2023 and that staff report back to Council on an annual basis on the status or progress of each priority and its outcomes.
That By-laws numbered (2022)-20749, (2022)-20750, (2022)-20757, and (2022)-20762, are hereby passed.
Mayor Guthrie recognized different holiday celebrations happening during the month of December.
That the meeting be adjourned. (9:04 p.m.)